Every Habit Changes Our Baseline
Every Habit Changes Our Baseline When you change a habit, what do you expect to happen? How will you judge your own success or failure? Have you even thought of what success means to you? I was recently inspired by Unconditional Parenting, a parenting book. The author was hammering home some foundational developmental psychology. He […]
AI Sucks at Customer Support
AI Sucks at Customer Support Do you know why AI sucks at customer support? Because it doesn’t have empathy. The problem is that support is not entirely about solving problems. Customer support is service. It is about making sure that your customers are happy. It’s about taking angry customers and ensuring they feel heard and […]
Take Advantage of AI with Better Questions
Take Advantage of AI with Better Questions Are you and your team asking the right questions about AI? Chat GPT in particular, but AI in general, has exploded in the public consciousness in the past few months. It’s a reality that we have more AI tools available than ever before. But I’ve noticed that a […]
Why do I Love ERP?
Why I Love ERP? In 2011 I was worked my very first job at a fiber optics manufacturer. The company needed to upgrade its badly out of date ERP software. They had a project manager who knew ERP inside and out and they had me. I worked in the sales department as a summer job […]